Tolerance Bands, Not Single Numbers
Where the band that a recommendation has to clear comes from, and how it is computed.
Read the note →Somebody pays for ninety minutes, hits eighty balls, and is told at the end that the clubs they walked in with are the right ones. That is a real result, it happens about one block in six, and it is by some distance the most awkward sentence anybody here has to say.
There is a structural problem at the heart of club fitting that almost nobody states plainly. The person telling you what to buy is very often the person selling it. Everyone in the industry knows this, most fitters manage it honestly through nothing more than personal integrity, and the incentive is still sitting there in every session.
The clean test of whether a fitting operation has that under control is not what it says about independence on its website. It is how often it concludes that nothing needs buying, and whether it can tell you that number without hesitating.
Ours is close to one in six. Here is what that looks like from inside a block.
Nothing cleared the band. The most common version. Four candidate shafts were tested against a baseline, the differences were real enough to look at on a screen, and none of them exceeded the measured spread of the golfer's own sample. There is no honest way to convert that into a recommendation, so the card reports the comparison and states that no change is warranted.
The complaint was not equipment. Somebody arrives certain their driver is the problem, and the strike pattern shows contact scattered from the low heel to the high toe with no pattern at all. A different driver will do nothing for that. We say so, we name two coaches who do not pay us for referrals, and the block ends early.
The fix was free. A length change, a lie bend, a grip that was three years old. All three of those are corrections rather than purchases, and a card that recommends them is recommending that you keep the clubs you own.
Nobody in the room wants to hear it, including us. The golfer has paid, spent ninety minutes, warmed up, hit eighty shots, and formed expectations somewhere around minute forty when a particular shaft produced two lovely ones in a row. The human pull toward finding something, anything, to justify the afternoon is strong and it does not go away with experience.
What removes it is not willpower. It is the acceptance rule being written down before the block starts and applied by arithmetic rather than judgement. If the margin does not exceed the band, the finding is no change, and that is settled by the numbers rather than by whoever is standing at the desk feeling awkward.
Deciding the rule in advance is the only reliable protection against talking yourself into a result at the end of a long afternoon.
It stands. This is the part people occasionally push back on, and it is worth being direct about why.
The fee buys measurement time and the paperwork it produces. You leave with the raw strike file, the discard list with reasons, the condition log, your own baseline with its spread, and a written statement of what was tested and by how much it failed to differ. That is the product, and it was delivered in full.
Refunding a no-change block would also create exactly the incentive the whole structure exists to remove. If we were paid only when we recommended something, we would recommend something, and we would be sincere about it, and the sincerity would not help you.
| Outcome | Share of blocks | Typical spend afterwards |
|---|---|---|
| Component change recommended and ordered | 46 % | Varies |
| Component change recommended, not ordered here | 11 % | None with us |
| Correction only, clubs kept | 26 % | Bench labour only |
| No change warranted | 14 % | None |
| Block ended early, not an equipment issue | 3 % | None |
The two rows in the middle are the ones we would draw attention to. More than a third of blocks end with the golfer keeping the clubs they arrived with, and eleven percent end with a specification handed over that somebody took elsewhere to have built. Both of those are fine outcomes.
More than it looks like on the day, for three reasons.
It ends the searching. A golfer who has been wondering for two seasons whether a different shaft would help now has a measured answer, and can stop reading forums about it.
It is a dated baseline. In eighteen months, when something genuinely has drifted, there is a full capture of what the same clubs did in the same bay with a documented spread. That comparison is worth considerably more than a fresh session with nothing to compare it to.
And it redirects the money. The most common follow-up conversation after a no-change driver block is about wedge gapping, because that is where the strokes actually were. Several people have gone away, spent nothing on a driver, and come back for a wedge block that changed more shots per round than any driver would have.
Corrections: none since publication. The outcome table is recompiled each November from the block log.
Where the band that a recommendation has to clear comes from, and how it is computed.
Read the note →Why a difference that looks convincing in a room can disappear entirely once the ball has to land on grass.
Read the note →If a one-in-six chance of being told to buy nothing makes the block worse value to you, that is a reasonable position and worth deciding before you book rather than after.