Is my miss an equipment problem at all?
Some patterns are a swing to work on, not a club to change. We will say so, and we will recommend a coach rather than take the money.
There is no street-facing signage. Everyone finds it eventually, and the directions below shorten the eventually considerably.
Four people work here and all four spend most of the day in a bay. That means the phone is answered in the gaps between blocks rather than continuously. A voicemail with a callback number gets returned the same working day, usually after seven in the evening.
Booking a block. Use the form on the booking page. It reaches the same inbox and it collects the four things we would otherwise have to ask you for on the phone.
A question about whether a block is worth it. Call. This one is genuinely faster spoken, and it is the conversation we would rather have before you pay for anything.
Component pricing or a build already in progress. Email. It leaves a written trail with part numbers on it, which is what you want when a shaft is being ordered.
Rescheduling within twenty-four hours. Phone only. Email may not be read in time to release your bay to somebody on the waiting list.
We would rather answer these honestly and lose a booking than take a deposit for a block that was never going to help.
Some patterns are a swing to work on, not a club to change. We will say so, and we will recommend a coach rather than take the money.
Sometimes not, particularly when the weather will not allow outdoor confirmation. Better to hear that now than to be told at the end of ninety minutes.
Raw strike file, discard list, condition log and a build spec, all of them yours regardless of whether you order anything.
The booking form asks for the four things we would otherwise ring you about, so it usually turns into one confirmation call instead of three.