Nobody here is paid a percentage of what you spend. That single fact shapes more of what happens in a block than any equipment on the wall.
Eleven years calibrating measurement equipment for an aerospace supplier before he ever picked up a torque wrench in a golf shop. He owns the instrument checks, the offset tables and the argument about what belongs in which column on a card.
Takes driver blocks and full bag audits. Will talk about station pressure for longer than most people want, which is either the best or worst thing about booking with him.
Ten seasons as an assistant professional across two clubs in central Oklahoma before she moved indoors. She is the reason the wedge block tests four separate shots rather than treating a wedge as a short iron with more loft.
Takes iron set blocks, wedge blocks and most junior sessions. Keeps sand from six local courses in labelled buckets and considers this completely normal.
A machinist by trade, which shows up in a build room where everything is measured twice and the before-and-after both go on the ticket. He built the loft and lie fixture that sits in the corner because the commercial one had more play in it than he was willing to accept.
Handles every build, every bend and every bench job. Also the person who will tell you honestly that a cast head should not be bent four degrees.
Came from sports science rather than golf retail, and spent two years working with stroke capture before joining us. She rebuilt the putter block from scratch around a roll rig and a high-frame stroke camera after deciding a launch monitor was the wrong instrument for the job.
Takes putter blocks and gapping audits, and she is the one who checks every card for internal consistency before it is handed over.
One fitter runs your block from intake to card. If a build follows, Tobias measures the components and signs the ticket, so there are always two sets of eyes on the specification before anything is glued.
You can request a specific fitter when you book. It usually costs a few days of lead time and nobody minds being asked. If you have a preference about who you would rather not have, say that too; it is a small building and we are not precious about it.
Everybody here spends Monday on instrument checks rather than on customers. That is why the doors are shut, and it is also why the units have never quietly drifted between quarterly lane verifications.
What the fitter actually does in each stage →Manufacturer training days are useful for knowing what is in a product line and close to useless for knowing whether it helps a particular golfer. We go to them, and we treat what comes out of them as a catalogue rather than as evidence.
The genuinely useful learning happens in three places. The quarterly lane mornings, where our indoor assumptions get checked against balls landing on grass. The ninety-day re-checks, where we find out whether a recommendation survived a real season. And a running internal log of every block where the confirmation stage failed to repeat, which is now several hundred entries deep and is the most instructive document in the building.
Two of us hold current club-building certification and all four have been through the instrument manufacturers' technical courses. None of that is worth as much as the failure log.
Put the name in the notes field on the booking form. It usually adds a few days and it never costs extra.